KYC is not just an important part of regulatory compliance – it's one of the hardest parts of an app's customer flow to get right, writes Tim Strebkov.

Providing a better customer experience is increasingly crucial for financial services organisations to drive a competitive advantage

GFT’s Banking Disruption Index survey reveals 58% of Americans aren’t happy with their bank, but is this enough to prompt consumers to switch?

Japanese fintech Smartpay is bringing the buy-now-pay-later (BNPL) revolution to Japan, where over 60% of transactions currently take place using cash

Frank Wilde, Multi-Functional Capabilities Team Advisor to the Director provides insight into its views of operational excellence.